Answers to the questions buyers ask first
We talk to hundreds of business owners every month. These are the questions that come up before anyone signs anything.
Product & Channels
What channels does Voitra support?
Voice (inbound and outbound phone), web chat, in-app chat, SMS, WhatsApp, Instagram DMs, Facebook Messenger, and email. All channels share the same AI logic, integrations, and handoff rules — so a customer who starts in chat and switches to a call doesn't have to repeat themselves.
Is this just voice with a chat bolt-on, or a real multi-channel agent?
Real multi-channel. Conversations are stitched together by customer identity, not by channel. The same agent handling your phones is the same agent handling your DMs, with shared memory and shared escalation rules.
Do I have to use all channels at once?
No. Most customers start with one — usually voice or web chat — prove the impact, then expand. The platform is designed for "start narrow, expand fast."
How natural does it actually sound?
Most callers don't realize it's AI. We use the same voice models behind ChatGPT's voice mode plus our own latency optimization. Demo it yourself by clicking the mic button in the bottom-right of the homepage — that's our actual product.
Integrations
Which systems do you integrate with?
40+ native integrations across Sales & RevOps (Salesforce, HubSpot, Clay, Pipedrive), Real Estate (Follow Up Boss, Sierra Interactive, kvCORE, AppFolio, Vantaca, Buildium), Healthcare (Epic, Athena, NextGen, eClinicalWorks), Life Sciences (Veeva CRM, Salesforce Life Sciences Cloud), Comms (Slack, Teams, Google Workspace, Outlook), Telephony (Twilio, RingCentral, Five9), and vertical apps (ServiceTitan, Clio, Dentrix, Toast, Mindbody). See the full list at /integrations.
What if my system isn't on the list?
We support any system with an open API. Most integrations take 1–3 days to stand up. If you have a niche tool, send us the API docs and we'll quote the build.
Where does Voitra write data?
Anywhere you want. Most customers have us write appointments into their CRM/scheduling system, push transcripts to Slack, and email summaries to the rep who owns the lead. You control the rules.
Onboarding & Go-Live
How fast can we go live?
Free PoC inside 48 hours. Production deployment in 1–3 weeks depending on integration depth and call volume. Most customers are taking real calls before the contract ink dries.
Do I need a technical team to set this up?
No. We do the heavy lift — agent design, integration plumbing, voice tuning. You provide the call recordings, the FAQs, and the success criteria.
What happens during the 48-hour PoC?
We build a working agent against your specific use case, demo it on a live test number, and show you the actual conversation transcripts. If it doesn't pass your sniff test, you walk away with no cost.
Handoffs & Escalation
What happens when the AI can't handle something?
Warm handoff. The conversation is transferred to a human teammate with a full summary, the caller's intent, and any data already collected. The customer doesn't restart the conversation.
Can I configure when it escalates?
Yes, per workflow. Confidence thresholds, specific intents ("speak to manager"), keywords, or business hours — all configurable. You decide what stays with the AI and what goes to a human.
What if a caller is angry or in crisis?
Configurable escalation triggers detect frustration, distress, or specific keywords and route immediately to a human. We tune these together during onboarding.
Security & Compliance
Is Voitra HIPAA-compliant?
Yes, for customers on healthcare workflows. We support HIPAA-compliant deployments with encryption at rest and in transit, audit logging, role-based access, and a BAA on the Enterprise plan.
How do you handle call recording and consent?
You control recording settings and disclosure language. We support state-specific requirements (one-party vs. two-party consent) and disclosure scripts can be configured per call type.
Where is data stored?
US-based by default, with EU and Canadian residency options on Enterprise. Encryption uses AES-256 at rest and TLS 1.3 in transit.
Who has access to my call data?
You do. We don't train models on your customer data. Internal access is role-based and audit-logged.
Pricing
How does pricing work?
Three tiers — Starter, Growth, Enterprise — plus a usage component (per-conversation pricing on top of the platform fee). See /pricing for details.
Is there a long-term contract?
Month-to-month on Starter and Growth. Annual on Enterprise (with negotiated SLAs and a BAA). Cancel any plan any time.
What does the PoC actually cost?
Nothing. 48-hour build, live demo on your number, full transcripts. If you don't see the impact, you walk away.
Do you offer volume discounts?
Yes — at 10K+ conversations/month, pricing drops significantly. Talk to sales.