Answers to the questions every demo asks.
If yours isn't here, email hello@voitra.ai and we'll answer in plain English.
How the AI actually works
Will it sound like a phone tree?
No. It's a voice agent, not an IVR. Callers describe what they need in their own words — confirming a trip, asking about pickup, requesting a callback — and the agent answers in a natural back-and-forth instead of walking them through a menu.
What if the agent can't handle the call?
Warm handoff. The agent transfers to your dispatcher with full call context already summarized — caller's name, member ID if surfaced, what they're asking about. No "so what was this about again?"
Can it call out, or only answer inbound?
Founding is inbound only — the highest-ROI use case for NEMT (member callbacks, broker incoming, driver check-ins). Outbound campaigns like next-day confirmations and reminder calls aren't part of Founding; if you need them, say so and we'll scope a custom plan.
Do you record calls?
Optional, and off by default. If you turn it on, we set it up to write to your storage.
What does the dispatcher hear?
Optional “Call Source Whisper”: before the dispatcher picks up a transferred call, they hear a short prompt like "Incoming from LogistiCare" or "Driver check-in, Trip 4827." Only the dispatcher hears it — the caller doesn't.
Connecting to your dispatch stack
How many integrations are included?
One — usually your dispatch system — and we wire it during your free PoC. Anything past that (a second broker portal, a CRM write-back, telematics ETAs) is real engineering, so we scope it as custom development instead of pretending it's free.
Does it work with my dispatch system?
If your dispatch system has an API, a database we can read, or a CSV export, we can wire it. Most NEMT platforms do. We scope the connection during your free PoC — no claims of pre-built native connectors until we've actually built one for your specific stack.
Will it work with my brokers?
Most broker workflows happen through portal updates and email. We can watch your inbox or portal and route callbacks to the right person on your team. The specific broker connection is scoped during your PoC.
Can it write call summaries into our CRM?
If your CRM has an API or a Zapier endpoint, yes. That's a second integration, so we scope it with you rather than bundle it.
Can it pull live ETAs from our fleet system?
If your telematics provider exposes vehicle location through an API, we can read it for accurate ETAs. Also a scoped integration, priced per customer.
What if my dispatch system is custom or unusual?
We don't really have a list. If your system has any way to read or write data — API, database, CSV, even email-based workflows — we can usually wire it. If it doesn't, we'll tell you straight on the discovery call.
What it costs
How long is the founding rate locked?
Three years from signup. The first 25 NEMT and medical last-mile teams keep $499/mo for three years. The public rate goes up after seat 25 — yours doesn't move.
What's included in the 600 calls?
Every inbound conversation across your agents combined, however long each one runs. A 30-second ride confirmation and a 4-minute rebooking each count as one call. Past 600 it's $1 per additional call — no throttling, no surprise tier. If you're consistently over, that's a signal to move to a custom-scoped plan; we'll size that around your real volume.
What if I need more than 3 agents?
Add-on agents are $99/mo each on Founding, and they share the same 600-call allowance. Above that, we scope a custom plan together.
Can I cancel anytime?
Free PoC and Founding are month-to-month — cancel anytime. Custom plans are scoped per customer.
What's not included?
Outbound campaigns (Founding is inbound-only). Custom voice cloning. Integrations past the first one, which we scope as custom development. Anything else, ask — we don't hide it.
Getting live
How fast can we go live?
48 hours from signup to handling real calls on a live number. Free PoC built first so you can hear it, test it, and tweak before you commit a dime.
Do I need to give you my main number?
Not for the PoC. We provision a test number you can call and forward your own line to whenever you're ready.
Who configures it?
We do. You give us a 15-min discovery call about your workflow — broker mix, dispatch software, common call types — and we build the agent from there.
What if it sounds wrong?
We tune iteratively. After the PoC is built, you and your dispatcher call it, flag what doesn't sound right ("that's not how we say 'pickup'", "add a confirmation step here"), we adjust. Usually 1-2 rounds before you sign.
Will it kill my dispatcher's job?
No. It absorbs the volume your dispatcher can't get to — after-hours, simultaneous calls, broker portal sync — so your dispatcher can do the high-value stuff: handling exceptions, routing, escalations.
Still have questions? Get a free PoC.
The fastest way to answer "would this work for our team" is to hear it answering your test calls.